SAP C_BOSUP_90 C-PXSUP-90 examen pratique questions et réponses

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Code d'Examen: C_BOSUP_90
Nom d'Examen: SAP (SAP Certified Support Associate - Incident Management with SAP BusinessObjects)
Questions et réponses: 80 Q&As

Code d'Examen: C-PXSUP-90
Nom d'Examen: SAP (SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One)
Questions et réponses: 80 Q&As

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NO.1 The customer has an error that can be reproduced on their system.
How do you proceed to investigate this issue?
A. The customer is no longer entitled to support since they have caused a fault in the system.
B. Ask the customer to use a different system since this installation is experiencing issues.
C. Ask the customer to document the workflow step by step so that you can attempt to reproduce the
issue on your internal system.
D. The customer's system has the fault therefore you only need to use their system for further
investigation and testing.
Answer: C

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NO.2 What type of reports can be produced with SAP EarlyWatch Alert?
A. Reports exclusively with graphics
B. Reports with animations
C. Reports with or without graphics
D. Reports exclusively without graphics
Answer: C

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NO.3 What is SAP EarlyWatch Check?
A. It is a fully automatically generated report.
B. It is a document that customers follow to check their platform.
C. It is a service delivered onsite.
D. It is a service delivered remotely.
Answer: D

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NO.4 You receive a customer message where several issues are reported.
What will be your next step?
A. Ask the customer to create one message per issue.
B. Ask your colleagues for processing this message.
C. Solve all issues in the message, because it is beneficial for customers to report several issues in one
message.
D. Start message processing without contacting the customer.
Answer: A

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NO.5 If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to
run?
A. SOLMAN_WORKCENTER
B. MSY_SETUP
C. SMSY_SETUP
D. SMSY
Answer: D

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NO.6 What is the recommended way to progress a message that is difficult to clarify?
A. Escalate the message immediately to a more senior support consultant.
B. Ask the client to provide screenshots and request information point by point.
C. Change the message status to Customer Action and tell the client that you cannot do much until more
information is provided.
D. Force the client to close the message and open a new one that is clearer.
Answer: B

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NO.7 What is the characteristic of a system when defined as a subset of the installation in SAP systems.?
(Choose two)
A. A system corresponds to production, test AND development environment.
B. A system is identified using a system ID.
C. One system can be a child to multiple installations.
D. A system corresponds to either production, test OR development environment.
Answer: B,D

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NO.8 What does priority in incident management mean?
A. It is an attribute of the customer's system.
B. It is an attribute that characterizes the urgency of an issue.
C. It is an attribute of the Service Desk.
D. It defines the importance of the customer for SAP.
Answer: B

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